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RETURNS & REFUNDS

At FIRST CORNER, we want you to feel confident with every purchase. If for any reason your order isn't quite right, we're here to help.

 

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return, all items must be:

·Unworn and unused

·In original condition

·Returned with the original shoe box, packaging, dust bags, and accessories

·Accompanied by proof of purchase

·Free from visible signs of wear, damage, stains, or alterations Returns that do not meet these conditions may be rejected.

 

Start a Return

To initiate a return, please visit our

Return Center:

You will need:

·Your Order Number

·The Email Address used for the purchase

Once your request is approved, you will receive return instructions via email.

Please do not send items back without submitting a return request through the Return Center first.

Unauthorized returns may not be accepted.

 

Return Shipping Costs

For returns due to personal preference, including:

·Change of mind

·Sizing issues

·Style preference

·Color preference

Customers are responsible for return shipping costs.

We do not charge any restocking fees.

Original shipping fees are non-refundable.

 

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning your original item and placing a new order.

This ensures the fastest processing and product availability.

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive:

·A damaged item

·A defective item

·An incorrect item

Please contact us within 7 days of delivery at: support@firstcornershoes.com

Include:

·Your order number

·Photos of the issue

·A brief description

If the issue is confirmed, FIRST CORNER will provide an appropriate solution, including replacement, exchange, or refund.

 

 

Non-Returnable Items

The following items are not eligible for return:

·Final Sale items

·Clearance items

·Promotional items marked as non-returnable

·Gift cards

·Products showing signs of wear or use

·Products returned without original packaging

·Returns requested after the 14-day return period

 

EU & UK Customers

For orders delivered to the European Union or United Kingdom, customers may be entitled to statutory consumer rights under local regulations.

Returned products must remain in unused condition and comply with the return requirements outlined above.

 

Refund Processing

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

If approved:

·Refunds will be issued to the original payment method

·Processing typically takes 5–7 business days

·Your bank or payment provider may require additional time to post the refund

·Shipping charges and customs duties are non-refundable.

 

Customs Duties & Import Taxes

Any customs duties, import taxes, or related government charges already paid are non-refundable.

FIRST CORNER is unable to modify or cancel orders while they are undergoing customs clearance.

If you have questions regarding import fees, please contact us before placing your order.

Lost Returns

 If you arrange your own return shipment, we strongly recommend using a tracked shipping service.

 FIRST CORNER is not responsible for return packages lost in transit without valid tracking information.

 Please retain your shipping receipt until your refund has been processed.

 

Need Assistance?

For any questions regarding returns, refunds, or your order, please contact: support@firstcornershoes.com

Customer Care Response Time:

1–2 Business Days